Well, we think it would be fair to say that we have just had a truly phenomenal week. In one week we’ve done 13% of the business that we did in the whole of our first year – with our joint leading sellers being Julie Bozza’s ragingly popular THE DEFINITIVE ALBERT J. STERNE and Adam Fitzroy’s new title STAGE WHISPERS, and Chris Quinton’s FOOL’S OATH only a whisker behind these two.
Average response time was pretty creditable in the circumstances at two hours 27 minutes, although one lucky reader got a world record response of two minutes – not something we can promise to do very often, unfortunately. We have also had some exceptionally helpful replies to our questionnaire; we’re having a business meeting at the end of the week and will be discussing all your comments then.
Which brings us to the matter of the computer. On Friday 6 May we installed a routine software update which effectively knocked all our systems out completely. (For tech-minded readers, we appear to have two incomplete and incompatible versions of GRUB at war on the Press PC.) Hooper, bless him, came over at very short notice and got us going again, although at present we are only just limping along. The long-term prescription is for a complete re-install, which will have to take place next weekend, so between now and then we will be holding on by the skin of our teeth. We thank you for your patience if this means that our service to you is compromised in any way.
We have also just about completed our link with Rainbow eBooks and will very shortly be uploading our first eight titles to their server, so anyone who has struggled with our online shop system or who despises PayPal will now have an alternative means of buying from us. We hope this will make life considerably easier for everybody!
So, if this is how our second year in business starts, we can’t wait to see how it will continue …